Shipping policy

8belle USA – Shipping & Delivery Policy

At 8belle USA, we are dedicated to ensuring your professional products reach you swiftly and safely. Below are the detailed guidelines regarding shipping and delivery for orders placed through our store.

1. Processing Time

Every order is prepared for shipment within 1–2 business days after payment confirmation. Please note that orders placed over weekends or public holidays will begin processing on the following business day.

2. Shipping Methods & Carriers

We partner with trusted carriers, including USPS, UPS, and FedEx. The choice of carrier depends on the shipping option selected during checkout. Once your package is dispatched, you will receive a unique tracking number to monitor your shipment’s status in real-time.

3. Shipping Rates & Free Shipping

Transportation costs are calculated dynamically at checkout based on the weight of the items and the delivery destination.

  • Promotion: We offer free shipping on orders exceeding a specific threshold. Current free shipping eligibility details will be displayed in your shopping cart.

4. Shipment Security & Signature Requirement

To ensure maximum security for high-value shipments, all orders totaling $500 or more require a recipient's signature upon delivery.

5. Estimated Delivery Time

Standard transit times within the United States generally range from 3 to 7 business days. This timeframe may vary based on the selected shipping method and the destination’s proximity.

6. International Shipping (Canada)

Currently, we only offer international shipping to Canada. Please be advised that the customer is solely responsible for any additional customs fees, import taxes, or other duties imposed by national customs authorities.

7. Optional Shipping Insurance

8belle USA is not responsible for packages that are lost, stolen, or damaged by the carrier during transit. For total peace of mind, we offer optional shipping insurance at checkout [click here for details]. This insurance guarantees full protection in the event of theft, damage, or loss. If you opt for this coverage, our team will handle the claims process and assist in resolving the issue promptly.

8. Address Accuracy

Please double-check your shipping address before confirming your order. We are not liable for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.

9. Delivery Failures & Returns to Sender

In the event that a package is unclaimed, the address is incorrect, or any other factor prevents delivery due to customer error, shipping costs are non-refundable. This includes orders over $100 that initially qualified for free shipping.

  • If a package is returned to our warehouse, re-shipment will only be processed after the customer pays the applicable re-shipping fees.

10. Lost or Damaged Claims

If your insured package arrives damaged or is lost in transit, please contact us immediately. Please retain all original packaging and shipping documentation for potential carrier inspection.

11. Returns & Exchanges

For detailed instructions on returning products, please visit our Return Policy page.

Questions? If you need assistance regarding logistics, our customer service team is here to help. Contact us at: shop@8belleusa.com.